Refund policy

Return & Refund Policy

Last updated: October 2025

At Dermasculpt, your satisfaction is our priority. We stand behind the quality of our products and offer a 30-day return and refund policy to ensure a smooth and reliable shopping experience.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible, the item must be:

Unused and in original condition
In its original packaging
Accompanied by proof of purchase

How to Start a Return

To initiate a return, contact our support team at:

📩 support@dermasculpt.shop

Once your request is reviewed, you will receive instructions for the return process.

Please note: Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately.

We will review the issue and arrange a replacement or refund if applicable.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

Used or opened personal care products
Items not in original condition
Products marked as final sale

If unsure, contact us before initiating a return.

Exchanges

To exchange an item, please request a return first.

Once approved, you can place a new order for the desired item.

Refund Process

After receiving and inspecting your return, we will notify you of the status.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:

Processing time may vary depending on your bank or payment provider
If you haven’t received your refund after 15 business days, contact us

Contact Us

For any return or refund-related questions: